|Recommended: NoMixed Feelings — These apartments are great on the inside Brand new, updated appliances, fixtures and finishes I chose this apartment based on that alone. I didn't expect for the grounds to be infested with spiders. These are not small baby spiders, they are huge It's bad when the guy they sent over to spray was screaming and hollering while spraying. I've already gotten bitten once and super scared that my 2 month old will be next. You have to literally run up the stairs without touching the rails because spiders are every step of the way.
We feel your frustration with the spiders. We have treated the property several times and will continue to treat the grounds as well as the building. Unfortunately, we built on their land and nature is difficult to control. We will keep at it though. Thanks for your review. Regards, Amber Riley
|Recommended: YesBeautiful apartment — Very quiet and comfortable here.
Julie, Thank you for your review. We are happy you like your new home and hope you are enjoying the full experience. Regards, Amber Riley
|Recommended: YesApartment Experience — I would say, I love my apartment floor design and grounds especially the walking trail. However, maintenance work orders are not completed timely.
Romania, We happy to know you are enjoying the community. It looks like we have some improving to do in regards to work orders though. I think you will find we have recently made improvements to our timing, please don't hesitate to contact me should you ever experience delays. We value your thought and appreciate that you have taken your time to let us know how we are doing. Regards, Amber Riley
|Recommended: YesGreat for what we needed. — I had no complaints whatsoever. The assistant manager Dominique and her staff was a pleasure to work with.
Thank you for your review Leon, we wish you and your family all the best in your new home! Regards, Amber Riley
|Recommended: YesBeautiful property, needs more parking and maintenance needs more urgency. — Nice, hopefully the crickets go away in the winter.
Hi Ashley, We apologize for any delay in responding to your maintenance issue. We will do better in the future. As for the crickets, they have been a real force of nature this year. We will continue to treat to help keep the numbers down. Thank you for your review, we strive to deliver the best living experience you can get, again, we will do better next time. Regards, Amber Riley
|Recommended: YesOverall a great property. — Overall, this is a great property. The apartment property is well maintained and the in office staff is nothing less than professional even down to their attire. If I had to make one complaint, it would be the insect issues. I moved to the property in November right around the time the Texas Weather begins to cool off. So in November, you do not see much insect activity other than a spider here or there. However, once spring and now summer started, spiders, silver fish and crickets everywhere. I am killing spiders often than I would like to and I have an infant child. I would say they need to do a better job of treating the property for mosquitos and insects. I have stayed at other properties in Mansfield and this was never an issue at those properties. Aside from my previous statement, you will enjoy this property and the landscaping.
We understand your concern, this has been a particularly difficult year in regard to insects. Unfortunately nature is hard to control however, we will continue to treat the buildings and landscape to help tamp them down. Regards, Amber Riley
|Recommended: YesRelaxing — Very quiet neighborhood people are nice and nobody bothers anybody and every is respectful.
We are so glad to hear you are happy in your home.
|Recommended: YesI like it — Great Property staff is very welcoming and friendly. Maintenance has had some issues with completing items in a timely manner but that seems to be getting better since the change of people in the position. Spiders and wasps nests are a constant, but still all in all a good place to lay your head.
Hi Katianna, Thank you for your patience during our staff changes. We hope you are now completely satisfied with your experience. Regards, Amber Riley
|Recommended: YesNever live in any other apartments — It is great.living here
Thank you for your review!
|Recommended: YesExcellent Property — Living at EML has been a great privilege and experience, especially dealing with the entire Leasing Team that I consider like family and friends at the same time for their respect, courtesy and professionalism when dealing with all of them. Enclave at Mira Lagos is a wonderful community that I envision my children to grow up in to, as their School system is the Best out of the DFW area.
Thank you for the review Freddie! It is always a pleasure hearing we are getting things right. All the best to you and your family, Amber Riley
|Recommended: NoUnprofessional — It's too loud, people are inconsiderate office personnel are extremely rude and do not care about their tenants
Hi Vanessa, It is not acceptable to have someone as dissatisfied as yourself. I'd appreciate the opportunity to discuss the situation with you. Please call or come by at your earliest convenience. Regards, Amber Riley
|Recommended: YesLove the Property — Peaceful
Hi Mahogany, Thank you for taking the time to review the community. We are thrilled for the high marks! It looks like you are not completely satisfied with the construction and have given a low mark for noise. Can you elaborate? I'd love the opportunity to discuss any issues you may have. If there is anything I can do to help, I will. Thanks again, Amber Riley
|Recommended: YesSmall size compared to price — Go for it
Shewarega! Thank you for the positive review. Have a great weekend! Amber Riley
|Recommended: YesAmazing — In general the best apartment I have ever lived in.
Hi Damien, Thanks you for the review. It's nice to know when we are doing a good job and even when there are items we can improve on. I noticed you gave only two stars for parking. When you have time, give me a call, I'm interested in discussing your parking issue. If there is something we can do to improve your parking experience, we will do our best to make it happen. Regards, Amber Riley